Ed Brown Products, Ed Brown Custom, rifles, 1911, parts

Sales Policy

Firearm Sales
We sell direct and through a authorized dealer network. Just call us to order, or mail or fax the firearms order form. We will ship to any FFL in your area. We have a showroom at our factory open to visits by appointment only, if you would like to see and handle before you buy. All Federal and State regulations apply to all firearm sales. The firearm ordering and payment are handled through Ed Brown Products, Inc. (handguns), or Ed Brown Custom, Inc. (rifles). Firearms are then shipped to a valid FFL (Federal Firearm License) holder, who will handle the transfer paperwork. We must have on file a current copy of their signed FFL. If you would like to purchase a firearm and you do not have a FFL, check with your local gun shops, sporting goods stores, or pawn shops for a licensed dealer who can accept shipment for you and handle the legal transfer. FFL dealers generally charge a small paperwork fee, and shipping regulations dictated by common carriers require next day air service for shipment of handguns.

Retail Parts Sales
There is no minimum order. Orders are shipped UPS Ground at a flat rate of $9.25 per order for continental US orders. Acceptable forms of payment include MasterCard, Visa, certified check or money order. Personal checks are accepted but held a minimum of 10 days for clearance. If you send a check, do not forget to include $9.25 for shipping or your order will be delayed. To place an order, use our online shopping cart (credit cards only) or call 573-565-3261. You may also fax your order to 573-565-2791. Be sure to include an email address or phone number with your fax should we have a question about your order.

Dealer and Distributor Sales
Please contact our sales staff for details on becoming a dealer or distributor.

International Sales
We are registered with our State Department as an exporter of small arms and parts. Please contact us for information about becoming an international distributor. Ed Brown Products, Inc. does not sell direct to international retail customers. For retail international part sales, please contact our distributor Brownell's at www.brownells.com. For firearm exports, whether retail or dealer, please contact our international dealer Worldwide Sports Network at www.worldwidesportsnetwork.com

Business Hours
Our regular business hours are 8am to 4:30pm Central Standard Time, Monday through Friday.

Warranty & Disclaimer
Effective April 10, 2007, all Ed Brown firearms (1911's and rifles) include a legal written warranty. We are the only high end 1911 manufacturer to our knowledge who offers a legal written warranty on firearms.

All Ed Brown parts continue to be sold as is and without any legal written warranty. No liability is expressed or implied for incidental or consequential damage or injury which may result from the improper use or installation of any parts sold or produced by Ed Brown Products, Inc. or Ed Brown Custom, Inc.. Our parts are intended to be installed by a qualified gunsmith, and parts and firearms sold by us are only intended for factory specification standard velocity ammunition. Any verbal representations made by us related to installation, should be confirmed with your gunsmith to assure safe operation in your particular firearm.

Privacy Policy

Easy Returns Policy

We care greatly about our customer's satisfaction and stand behind our products 100%. We have the finest customer service policy in the industry, and we spell it out precisely in writing so you always know exactly what to expect. Additionally, when you call us during business hours, a live, knowledgeable person will answer the phone to assist you. No recordings, and no long hold times! The following sections explain in detail how to proceed should you need to return an item for any form of exchange, refund, or repair:

Return Merchandise Authorization Number (RMA#)
In order to process your return in the fastest way possible, an RMA# is REQUIRED to be on the outside of ANY returned package. Returns without an RMA# on the outside of the package will be refused. To get an RMA#, simply call us at 573-565-3261. We will locate your customer record and purchase history in our system and provide you with a RMA# (return merchandise authorization number) for the item you would like to return. A sample return shipping label is provided below:

Ed Brown Products, Inc.
RMA#: (your provided RMA# here)
43825 Muldrow Trail, PO Box 492
Perry, MO 63462

Order Mistake or Defective Item purchased from Ed Brown Products, Inc. (excluding firearms and CD-ROMs)
1. Contact us at 573-565-3261 within 30 days of the invoice date to get your RMA#.
2. Return the wrong or defective item(s) back to us prepaid in the original packaging along with a note stating which item(s) you expected to receive.
3. We will process the return within two business days. Any price difference will be charged or credited accordingly. Modified parts cannot be accepted for exchange or refund, but we understand installation mistakes can happen, and are willing to sell you a replacement at a discount if you return the modified part. Returns for other reasons no fault of our own are subject to a 20% restock fee.

Order Mistake or Defective Item NOT purchased from Ed Brown Products, Inc. (excluding firearms and CD-ROMs)
Any Ed Brown Products, Inc. purchased through any of our dealers or distributors must be returned direct to them for any type of exchange or refund, subject to their stated return policy.

CD-ROM's
Due to the nature of the CD-ROM business, all sales are final on any opened CD-ROM. Defective CD-ROM's will be replaced only with an identical item.

Firearm's
Firearms may be sent direct to Ed Brown Products, Inc. (RMA# required) for evaluation or repairs, even if purchased from a dealer or distributor, and even if more than 30 days have passed since the date of purchase. Exchanges or refunds do not apply to firearms. Please note that a handgun frame only, is also considered to be a firearm. Shipping and insuring high value firearms is expensive (the average is around $80) and the rules can be complex. We are here to help. We are intimately familiar with the rules and process, and offer our customers a much lower flat rate for shipping and insurance. We will walk you through the process and save you a lot of money and trouble. When you call for your RMA#, we will explain how we can help. If you would rather do it yourself, you can ship complete guns or frames only, fully insured and prepaid, via UPS or FedEx (both require overnight service) and include $50 for return shipping and insurance. Slides or parts only may be sent via US mail, fully insured and prepaid - include $9.25 for return shipping/insurance. You can generally expect turnaround of less than two weeks for a firearm evaluation or repair.

Feedback
We value feedback from our customers, as it helps us keep up the good work, as well as improve our products and services. Feel free to call or email us anytime with feedback on any of our products or services, catalog, website, etc. We want to hear from you!

Ed Brown Products, Inc. | P.O. Box 492 | Perry, MO 63462 | Phone: 573-565-3261 | Fax: 573-565-2791