The Basic Service Package is an unbeatable deal for sending your firearm to our facility, offered for Ed Brown firearms only, old or new. Perfect for repairs, upgrades, routine maintenance, or issues covered by warranty. It includes the following:
• FedEx 2nd day Air, round trip shipping, fully insured. A return label will be emailed to you.
• A complete evaluation of your firearm. Our expert gunsmiths will do a complete inspection and evaluation, and offer recommendations. If any issues are found, or if any parts should be replaced, our sales staff will contact you with our recommendations, and obtain your approval before proceeding with any work.
• UltraSonic cleaning, if needed.
• Spring replacement (recoil spring and mainspring), if needed.
• Test firing, ammunition, and range fees, if needed.
The Service Order Form lists additional services that are available for your Ed Brown firearm with special discounted pricing. Please print the form, circle any additional services you are interested in purchasing while your firearm is at our facility, and include the form in the box with your firearm.
To return your firearm to Ed Brown Products, simply follow the 3 step process below:
1. Add to your cart the Basic Service Package and checkout. Within one business day, you will receive via email a FedEx 2nd Day Air shipping label for return service, with round-trip shipping and insurance costs paid in full.
2. Pack up your firearm to prepare it for shipment. Ensure it is unloaded, and do not send any accessories not required for the work you want performed. The original shipping bag is best, second best is a generous amount of bubble wrap. Next place the firearm in a suitable sized box and tape it up well. Don’t forget to include a printout of the Service Order Form with your desired additional services, to take advantage of the special discounted pricing. Print the return label you received via email, and affix it to the outside of the box.
3. Drop off the package at any FedEx pickup location convenient to you, or call 1-800-GO-FEDEX to schedule a pick-up at your location. We will contact you when the firearm arrives at our facility. Allow two weeks for service work to be performed.