Service & Ownership

Service starts with the people who built it.

Whether your Ed Brown needs factory service, an upgrade, ownership documentation, or you are ready for your next pistol, start here.

We have kept these programs inside the company so owners have a direct path back to the factory.

Start Factory Service

Ask a Service Question

Factory Service
Evaluation, repair & maintenance

Written Lifetime Warranty
Backed for the life of the firearm

Factory Upgrades
1911 & EVO retro options

Owner Programs
Trade-Up, Mag Exchange & more

What do you need?

A direct path to the factory.

Choose the program that fits what you are trying to accomplish. If you are not sure, contact us and we will point you in the right direction.

Repair & Maintenance

Factory Service

Send an Ed Brown firearm back for factory evaluation, repair, maintenance, or warranty consideration. Our Basic Service Package provides a simple way to handle round-trip shipping and evaluation.

Basic Service Package →
Slide-only shipping label →

Written Coverage

Lifetime Warranty

Ed Brown firearms are covered by our written Limited Lifetime Warranty, subject to its terms, exclusions, and claim procedures.

Warranty & service terms →

Make It Yours Again

Factory Upgrades

Update or reconfigure an Ed Brown you already own. Choose the appropriate factory retro form, or explore the 9mm conversion for qualifying Commander-size 45 ACP pistols.

1911 Retro options →
EVO Retro options →
9mm Conversion →

Your Next Ed Brown

Trade-Up

Trade an existing Ed Brown 1911 toward another Ed Brown. Submit the details first; we will provide an estimated trade value and shipping instructions if you decide to proceed.

Start a Trade-Up →

For Shooters

Magazine Exchange

Send us your old 1911 magazines from any maker and exchange them toward new Ed Brown Performance magazines under the terms of our Magazine Exchange Program.

Magazine Exchange Program →

Ownership Records

Registration & Factory Records

Register an Ed Brown 1911 or request a factory Letter of Authenticity for available serial-number history and ownership documentation.

Factory service

Simple on purpose.

Start with the right service path.

Use the Basic Service Package for a complete firearm, a slide-only label when appropriate, or contact us if you are unsure what your situation requires.

Ship only after authorization.

Before sending a firearm, obtain the required RMA and follow the shipping instructions provided by Ed Brown. Never ship ammunition with a firearm.

We evaluate before chargeable work.

After factory evaluation, we will contact you with findings and obtain approval before performing chargeable work when approval is required.

Before you ship

Do not send a firearm without an RMA.

Contact us or use the appropriate service process first. Follow the instructions you receive, and never include ammunition in a firearm shipment.

Contact Service

Not sure where to start?

Tell us what you need.

Give us the details and we will help you determine the right next step.

Contact Ed Brown

Basic Service Package