Factory return made simple.
The Basic Service Package is the standard return path for an Ed Brown firearm that needs factory evaluation, repair, maintenance, warranty consideration, or other approved work. It is available for Ed Brown firearms only, old or new.
How it works
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Purchase the Basic Service Package.
Complete checkout to begin the return process. We will email the FedEx 2nd Day Air shipping label and the instructions you need before shipment. -
Prepare the firearm for shipment.
Make sure the firearm is unloaded. Do not include ammunition or accessories that are not required for the work requested. Protect the firearm well inside a sturdy outer box and follow the packing and handoff instructions provided with the label. -
We evaluate it before chargeable work begins.
After the firearm reaches Ed Brown, our team will inspect it and contact you with findings and recommendations. When approval is required, we will obtain it before performing chargeable work.
Included with the package
- FedEx 2nd Day Air round-trip shipping, fully insured.
- Complete factory inspection and evaluation.
- Recommendations for repair, maintenance, or replacement parts when appropriate.
- Warranty work performed at no charge when covered by the written Ed Brown Limited Lifetime Warranty.
When needed as part of the service, the package also includes ultrasonic cleaning, recoil-spring and mainspring replacement, and the ammunition and range time required for factory test firing.
Before you ship
Do not send the firearm until you have received the return label and instructions from Ed Brown. Never ship ammunition with the firearm. If you are unsure whether the Basic Service Package is the correct path, contact us before shipping.
Want other work performed while it is here?
If you want to update or reconfigure the firearm in addition to service work, review the appropriate factory options before shipment:
1911 Retro Options
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EVO Retro Options
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All Factory Service Programs
